SHIPPING & DELIVERIES
LOCAL SINGAPORE DELIVERIES AND SHIPPING TO OVERSEAS
How much is local shipping? 
Free shipping is only for Singapore based orders. 

For local shipping:


For local orders – we use 2 local courier companies : DPEX or TaQBin
You may track your parcel with the tracking number attached in the email on their website

For TaQBin: https://www.yamatosingapore.com/

Last minute changes in Shipping arrangements may cause a delay in your order delivery.

Once the package has been shipped out, please contact us if there needs to be a change in delivery address or information.

*For residential addresses, packages are usually delivered in the evening. For Office addresses, packages are usually delivered during office hours. You may request for a time-slot, however it is not possible for the courier to commit to a specific delivery time.


Where and How much is overseas shipping?
Currently we only ship to these countries:

– Australia
– Brunei
– Canada
– China
– Indonesia
– Philippines
– Hong Kong
– Japan
– Macau
– Malaysia
– New Zealand
– Taiwan
– Thailand
– United Kingdom
– United States
– U.A.E
– Dubai
– Saudi Arabia

**As we grow, we will be expanding our shipping and courier services. Do check back as this list will be updated. 
**If your country of residence is not in this list, please contact us at admin@rlmportal.com for enquiries and our staff will gladly help.
**All overseas shipments will be sent via DHL or FedEx. 
**Do Note that If you are residing in a Remote location or if the parcel is of an over-sized volumetric size, additional charges for Shipping may Apply. If and when additional charges are needed, our staff will inform you.

Customers bear all shipping duties and relevant government taxes. Please contact us at admin@rlmportal.com for any questions. 

For Overseas shipping:

For overseas orders – we mainly use DHL or FedEx, so as to ensure a speedy and secure delivery to you.
You may track your parcel with the tracking number attached in the email on their website.

http://www.dhl.com/en.html

https://www.fedex.com/fedextrack/


Overseas shipping rates are at a tiered rate:
1 to 2 items: $30SGD
3 to 5 items: $50SGD
6 items and up: $80SGD 
*These shipping rates are for the countries listed above, however they may vary if your country is not listed as our staff will inform you of prevailing rates. **These rates may vary as well if the Courier companies have additional charges (ie. Remote Location Surcharge, Special handling etc)

How long does it take to ship?

For Local orders, it is an estimated 2 to 3 working days upon purchase.
For Overseas orders, it is an estimated 5 to 10 working days. However this estimated time frame does not include customs delays. **Do Note that If you are residing in a Remote location, additional charges for Shipping may Apply. If and when additional charges are needed, our staff will inform you.

Changes in Shipping arrangements

Change in Shipping arrangements may cause a delay in your order delivery.
For Local deliveries, a change in address may delay your delivery by approximately 1-2 days. 
For Overseas orders, the delay may take longer than 1-2 days. 
Customers bear all additional shipping fees & duties and relevant government taxes. Please contact us at admin@rlmportal.com for any questions. 

When do you deliver? 
We deliver from Mondays to Fridays 12noon till 8pm.

Please feel free to contact us at for more information on shipping.
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